Welcome to Home Accents Shop’s FAQ section, where we address your most common inquiries about our curated collection of home dĂ©cor. Our team has carefully compiled these answers to help you create your dream space with confidence.
“Every question is an opportunity for us to share our passion for distinctive home accents.” — The Home Accents Shop Team
Product Information
What types of home décor items do you specialize in?
We specialize in artisanal home accents that elevate living spaces, including:
• Signature decorative objects like our Metallic Spheres and Lamberton Vases
• Floral arrangements and potted plants (both real and faux)
• Unique storage solutions and jewelry boxes
• Fragrance items including perfumed candles and perfume bottles
• Wall decor and gallery wall collections
• Signature decorative objects like our Metallic Spheres and Lamberton Vases
• Floral arrangements and potted plants (both real and faux)
• Unique storage solutions and jewelry boxes
• Fragrance items including perfumed candles and perfume bottles
• Wall decor and gallery wall collections
Are your plants and floral arrangements real or artificial?
We offer both! Our collection includes:
• Live plants (perfect for terrariums)
• High-quality faux plants like our popular Aspen Trees
• Fresh floral arrangements (seasonal availability)
• Long-lasting stemmed floral decor
• Live plants (perfect for terrariums)
• High-quality faux plants like our popular Aspen Trees
• Fresh floral arrangements (seasonal availability)
• Long-lasting stemmed floral decor
How do I care for my decorative items?
Each product includes care instructions. Generally:
• Dust delicate items like candleholders with a soft cloth
• Keep terrariums in indirect sunlight
• Avoid placing metallic accents in humid areas
For specific care questions, email our décor specialists at [email protected]
• Dust delicate items like candleholders with a soft cloth
• Keep terrariums in indirect sunlight
• Avoid placing metallic accents in humid areas
For specific care questions, email our décor specialists at [email protected]
Ordering & Account
What payment methods do you accept?
We accept:
• Visa
• MasterCard
• JCB
• PayPal
All transactions are securely processed.
• Visa
• MasterCard
• JCB
• PayPal
All transactions are securely processed.
How do I create an account?
During checkout, you’ll have the option to create an account by providing:
1. Your email address
2. A secure password
3. Shipping information
Accounts allow you to track orders and save favorites for future purchases.
1. Your email address
2. A secure password
3. Shipping information
Accounts allow you to track orders and save favorites for future purchases.
Can I modify or cancel my order after placement?
We process orders quickly to ensure prompt delivery. Contact us immediately at [email protected] if you need changes—we’ll make every effort to accommodate requests received within 2 hours of ordering.
Shipping & Delivery
What are your shipping options?
We offer two thoughtful shipping methods:
Standard Shipping ($12.95):
• Handled by DHL/FedEx
• 10-15 business days after dispatch
• Ideal for statement pieces you’re eager to display
Free Shipping (Orders over $50):
• Via EMS service
• 15-25 business days after dispatch
• Perfect for larger collections
Standard Shipping ($12.95):
• Handled by DHL/FedEx
• 10-15 business days after dispatch
• Ideal for statement pieces you’re eager to display
Free Shipping (Orders over $50):
• Via EMS service
• 15-25 business days after dispatch
• Perfect for larger collections
Do you ship internationally?
Yes! We proudly ship worldwide except certain Asian regions and remote areas. All international shipments include:
• Careful handling by décor specialists
• Eco-conscious packaging
• Full tracking information
• Careful handling by décor specialists
• Eco-conscious packaging
• Full tracking information
How can I track my order?
Tracking information is sent to your email once your order ships. You can also:
1. Log into your account
2. Visit the “Order History” section
3. Click “Track Package”
For urgent tracking assistance, contact [email protected]
1. Log into your account
2. Visit the “Order History” section
3. Click “Track Package”
For urgent tracking assistance, contact [email protected]
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from delivery date. To initiate a return:
1. Email [email protected] with your order number
2. Our team will provide return instructions
3. Pack items securely in original packaging
Refunds are processed within 5 business days of receiving returned items.
1. Email [email protected] with your order number
2. Our team will provide return instructions
3. Pack items securely in original packaging
Refunds are processed within 5 business days of receiving returned items.
Are there items that cannot be returned?
For health and safety reasons, we cannot accept returns on:
• Used candles
• Live plants
• Opened fragrance products
All other items in original condition may be returned.
• Used candles
• Live plants
• Opened fragrance products
All other items in original condition may be returned.
What if my item arrives damaged?
We meticulously inspect each item before shipping, but if damage occurs:
1. Contact us within 48 hours of delivery
2. Include photos of the damage
3. We’ll arrange replacement or refund
“Your satisfaction is our final quality check.” — Our Packaging Team
1. Contact us within 48 hours of delivery
2. Include photos of the damage
3. We’ll arrange replacement or refund
“Your satisfaction is our final quality check.” — Our Packaging Team
Still have questions? Our décor specialists are always happy to help at [email protected] or by phone at [insert phone number if available].
Remember: Every Home Accents Shop purchase supports artisanal craftsmanship and eco-conscious business practices.